Booking and payments

Inquiries and reservations of accommodation can be done electronically. When booking, the passenger confirms that he is familiar with the General Terms of travel that had previously carefully studied, and that he fully accepts them. Thus, everything stated in the Terms & Conditions becomes a legal obligation for both the guest and ISTRIA.VILLAS. When making reservations a traveler is obligated to give all the required information in the procedure of booking. For reservation of the service it is necessary to pay deposit in the amount of 50%, and the remaining amount will be paid upon arrival to the apartment.

ISTRIA.VILLAS has provided high security standards for credit card payments.
Namely, the entry and transfer of personal data and credit card number data is protected by the highest security standards provided by WSPay ™ online credit card authorization system in accordance with the requirements of the credit card and credit card company and the PCI DSS standard.

Credit card authorization and billing is performed using the WSPay real-time card authorization and billing system.

note :

Payments by credit card - the credit card is charged for the amount stated in HRK according to the selling rate of ERSTE BANK on the charge date. There might be differences between the currency exchange rate of ERSTE BANK and the credit house of the guest.


Prices are published in Euros. ISTRIA.VILLAS reserves the right to alter the published price. To the travelers who paid in advance for a specific reservation, ISTRIA.VILLAS guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, the ISTRIA.VILLAS is required to inform passengers about the changes of the price. The Parties agree that ISTRIA.VILLAS has the right to increase prices no later than 10 days prior to beginning of the trip if there were changes in the agreed exchage of currency rate after the confirmation of reservation. The traveler has the right to cancel the reservation if the price increase would be more than 10%. In this case, the traveler is entitled to a refund of the already paid amount without the right to compensation. If more visitors arrive to a booked accommodation than it is indicated on the travel documents (voucher), the service provider has the right to deny service to the unannounced passengers or accept all travelers with charge to the unannounced passengers on the spot.


If the passenger cancels the arrangement, of the total package price ISTRIA.VILLAS holds:

up to 31 days before arrival 50% of the price of the specific reservation

30 - 0 days before arrival 100% of the package price

After departure 100% of the package price


In the case of parallel actions discounts do not add.

note :

Traveler confirming the reservation and paying the advance or the total amount confirms his consent to the conditions set out above


All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site .’


Sojourn tax is not included in the price, and the traveler is required to pay it on the day of arrival to the apartment when paying for accommodation. Sojourn tax prescribed by the Law on the Sojourn Tax of the Republic of Croatia amounts from 2,00 to 7,00 KN per person per day for adults. Teenagers from the age of 12 to 18th birthday have a 50% discount on that amount, while children up to 12th birthday do not pay Sojourn tax. The final amount of the Sojourn Tax for a specific reservation depends on the destination in the Republic of Croatia and travel period, and will be charged according to the Terms & Conditions when making the final payment for the Sojourn service.

About us

ISTRIA VILLAS is a specialized travel agency for rental holiday homes and luxury villas. We meet the most demanding needs of our customers. Vision business is construction long-term relations and raising the standard of quality and communication, information and business. Our mission is also to promote the destination through all kinds of digital platforms.


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